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Oct. 15, 2025

Giga Computing and KERNO Enterprises Announce Regional Service Partnership at GITEX Dubai 2025

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October 15, 2025 - Giga Computing, a global leader in AI servers and advanced cooling technologies, announced a significant milestone in its GCC regional strategy by appointing KERNO Enterprises FZE as its official regional service partner for GIGABYTE server products.

 

Under this cooperation agreement, KERNO will serve as an official service center for GIGABYTE servers across the GCC region. This partnership reflects the mutual commitment of both companies:

  • For Giga Computing – to provide world-class professional services and customer support in one of the world’s fastest-growing regions.
  • For KERNO – to expand its role beyond local manufacturing of mission-critical enterprise servers, GPU platforms, AI solutions, and storage systems, by delivering full-scale professional services for Giga Computing.

 

The cooperation also aligns with the UAE’s “Make it in the Emirates” strategy, strengthening local manufacturing and service ecosystems while contributing to regional technology independence.

 

Raising Enterprise Services to a New Level

With this partnership, all after-sales and mission-critical professional services for GIGABYTE servers in the GCC region will now be managed by KERNO’s certified, Arabic-speaking engineering team. Service requests can be submitted online 24/7 through a dedicated platform, ensuring:

  • Faster support turnaround – service processes handled locally by KERNO reduce lead times.
  • Flexible support – engineers available for both remote troubleshooting and on-site assistance.
  • Full-lifecycle support – from hardware diagnostics to advanced system optimization.

 

Vice Chairman of Giga Computing, Etay Lee (left), and Christopher Caswell (right), Co-founder and CEO of KERNO Enterprises.

 Vice Chairman of Giga Computing, Etay Lee (left), and Christopher Caswell (right), Co-founder and CEO of KERNO Enterprises.

 

“This agreement shows that KERNO is not only manufacturing enterprise hardware in the UAE but is also trusted by strong partners to deliver world-class services with local expertise,” said Paul Smirnov, Deputy COO at KERNO Enterprises.

 

“Working with KERNO as our official service partner in the GCC region ensures faster, more reliable support for our customers while reinforcing our commitment to long-term growth in the region,” said Jay Lee, Managing Director, Middle East at Giga Computing.

 

Building a Regional Technology Hub

KERNO’s state-of-the-art manufacturing facility in Dubai Silicon Oasis will play a pivotal role in this partnership. With the capacity to produce tens of thousands of units per year, the facility will enable the UAE to meet the majority of its domestic demand for high-performance enterprise systems. At the same time, it will establish the UAE as a regional hub for secure, locally manufactured, and globally competitive AI and server technologies, projecting technological leadership across the Middle East and beyond.

 

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